terms

Privacy Policy – Cookie Policy – General terms of use

1. www.aquamare.gr is the online store for the sale of products via the internet, of the company “AQUAMARE I.K.E.” (hereinafter “The Company”), with distinctive title “AQUAMARE”, which is based in Department A OT3 1 B.I.P.E. Argostoliou, 28100, Kefalonias, VAT number: 801059140 D.O.Y. Argostoli, with contact phone number +302671041211 and contact email info@aquamare.gr, sales@aquamare.gr.

The use of our online store and the making of your purchases through it are determined and governed by the following terms and conditions. Before entering and using the online store, aquamare.gr, read carefully and make sure that you understand and that you agree with the said terms, rules, statements and conditions, since your further use and browsing of the website www.aquamare.gr implies your express and unconditional consent and acceptance thereof. The Company reserves the right to unilaterally modify or change the content of the website www.aquamare.gr at any time without prior notification to the users. Visitors/users are responsible for periodically checking for changes to these terms of use. The Company informs users through this website of any changes to the terms of transactions. Any modification or change does not apply and does not affect orders already placed for execution. The terms and conditions of use of the website and the transactions carried out through it do not affect mandatory provisions of Greek legislation. The contracts of the online store are carried out in the Greek language, which you declare that you understand (writing and reading). The use of the online store by minors or persons lacking legal capacity is prohibited.
By logging in, you declare that you are an adult and have legal capacity, and you undertake that you will not allow the use of your information and your login codes by minors or persons lacking legal capacity. If such use is made of your details and passwords, you are responsible. For this reason please observe the basic rules of internet transaction security.

2. Information & Products Provided:
• The Company is committed to the quality, completeness and validity of both the information listed on its website, as well as the essential characteristics of the products posted on the website, as well as the accuracy of the information provided by the Company’s online store services.
• In the context of good faith, the Company is not responsible for errors of a technical or typographical nature, which may have occurred unintentionally or due to interruptions in the operation of the website due to force majeure. The Company is not responsible in the event that the characteristics or photos or other content related to products sold through www.aquamare.gr are inaccurate, incomplete, not up-to-date, or in general with errors. Also, the Company bears no responsibility for any damages, loss of profits, loss of cooperation or anything else resulting from the wrong description or photo of the products.
• The company reserves the right to make any changes to the Online Store, its commercial policy and the Terms of Use at any time it deems necessary and without warning.

3. Limitation of Liability:
• The online store www.aquamare.gr is provided by the company “as is” and “as available”. www.aquamare.gr does not make any representation or authorization of any kind, expressed or implied, both for the operation of the Online Store and for the information, content, material or products contained therein. For this reason, users of the Online Store agree to use it at their own risk.
• The company does not guarantee that the wwws.aquamare.gr Online Store, the servers or the e-mails sent by www.aquamare.gr do not contain viruses or other harmful elements. www.aquamare bears no responsibility for damages of any kind that may occur from the use of the Online Store including, but not limited to, direct, indirect, accidental, incidental and consequential. The online store www.aquamare.gr, its employees, or other representatives, have no responsibility, under any circumstances, for any consequential, incidental, indirect, special damages, or costs, or monetary penalties, including, but not limited to, lost profits, business interruption, loss of information or data, or loss of customers, loss or damage to property and any third party claims arising out of or in connection with the use, copying, or presentation of this website, or its contents or of any other linked website, regardless of whether www.aquamare.gr was informed, knew or should have known of this possibility
• The Company cannot guarantee the availability of the displayed products. However, it is committed to promptly informing consumers of their unavailability.
• The Company is only liable for gross negligence and fraud, in case of delay in the delivery of ordered products and for information it gives or services it provides through its website.
• The Company’s online store is not responsible for any technical problems that may occur to users when they attempt to access the website or during their visit to it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, the Company does not bear any responsibility for acts or omissions of third parties and particularly unfair interventions by third parties in products and/or services and/or information, available through its online store. Where this website contains references to third-party websites, www.aquamare.gr is not responsible for the content of these pages, as well as for any damage or harm that may arise from their use, as the visitor has access to them exclusively with own choice and responsibility.
• www.aquamare.gr bears no responsibility for any technical or typographical errors that have escaped notice or occurred unintentionally or due to any downtime of the website due to force majeure.
• In the event of an error in the price or unit of measurement of a product or service, the company reserves the right not to execute your order without bearing any responsibility for any damage, loss of profits, loss of cooperation, etc. or anything else resulting from the non-execution due to of the wrong listed value or unit of measurement. However, it retains the obligation to inform the customer accordingly.

4. Intellectual property rights:
• The website www.aquamare.gr is the official website of the Company. All the content of the websites posted by the Company, including images, graphics, photographs, designs, texts, services and products provided are its intellectual property and are protected according to the relevant provisions of Greek law, European law and international conventions.
• Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public about the real provider of the Website Content is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or medium for commercial or other purposes is permitted only with the prior written permission of the Company or any other legal owner of the above copyrights.
– The names, images, logos and distinctive features that represent aquamare.gr and/or its online store and/or third parties contracted with them as well as their products or services are exclusive trademarks and distinctive features of the Company and/or www.aquamare.gr and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.
– In any case, their appearance and display on the www.aquamare.gr websites should not be construed in any way as a transfer or assignment of a license or right to use them.

5. User’s obligations:
– The users of the website of the e-shop www.aquamare.gr accept and undertake that they will not use the Company’s e-shop for sending, publishing, and generally in any way transmitting illegal, harmful, threatening, racist, offensive, offensive, annoying, slanderous, defamatory, vulgar, obscene, obscene, libelous or harmful to minors content. The above content may not be retransmitted in accordance with the law and the applicable provisions. In addition, the visit of the website www.aquamare.grκαι and the carrying out of transactions through it must be done for personal and private use and exclusively for legitimate purposes and in a way that does not restrict or prevent its use by third parties. The visitor is obliged to use the website in accordance with the law, morality and these terms, and not to engage in acts or omissions that may cause damage or malfunction of the website or affect or endanger the provision of the services of www.aquamare.gr.
– Users are not entitled to transmit inside information and confidential information obtained or disclosed as part of a business relationship or covered by confidentiality agreements, nor information that infringes any patent, trademark and secret, copyright or other proprietary rights of third parties. Finally, users are not allowed to invade and install software viruses or any other codes, files or programs designed to interrupt, damage, destroy or prevent the operation of any software or computer hardware, intentionally or unintentionally, because any such action violates the applicable Greek and Community legislation and its provisions. Furthermore, users are not allowed, while visiting the Company’s website, to harass third parties in any way and content, or use the website to collect or store personal data of users.

6. Terms of sale, withdrawal, cancellation, warranty, replacement, product returns are explicitly stated in a separate section of the website.

7. Protection of your Personal Data

– Our Company, as Data Controller, collects, stores, uses and generally processes your personal data when you visit the Company’s website.
– The provision of your Data to the Company as requested by its website is necessary to achieve the basic purpose of collecting the specific Data, and may, for example, make it impossible for the Company to fulfil the sales contract or provide the other services available [transfers, etc.].
– We take care to collect only the absolutely necessary Data, which is appropriate and clear for the intended purpose. This Data includes the following:
1. Data when creating a user account on your website
2. Mandatory: e-mail address*, login password*
3. Optional: first name, last name, gender, date of birth, postal address, telephone number.
4. Information from your transactions with us, either through one of our physical stores or through our online store
For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you have made, products added to or removed from your shopping basket, your wish list, websites you visit and how and when you contact us.
– Shopping interests and preferences, which help us to recommend specific products and services that interest you. We will only request and use the Data collected to recommend products or services of interest to you and to further improve your shopping experience with us. Of course, it is always your choice whether to share such information with us.
– Traffic data of our website or other websites you have visited before us
– Information collected from the use of cookies in your browser.
– Payment information.
– Your feedback and product reviews.
– Your image can be recorded on CCTV when you visit one of our physical stores
– To provide the best possible website experience, we collect technical information about your internet connection and browser, as well as the country and phone code where your computer is located, the web pages that appear during your visit, the ads you click on, etc.
– Your social media username, if you interact with us through these channels to help us respond to your comments, questions or feedback.
If you choose not to share some of the Data with us or to refuse certain communication rights, we may not be able to provide some of the services you have requested. For example, if you have asked us to let you know when a product is available again, we cannot serve you if you have withdrawn your general consent to receive updates from us.
We inform you that the processing of your Data is carried out either by the Company’s specially authorized personnel, or through computer systems and electronic devices by our Company.
To communicate information about our products, services and events, and for other purposes as specified below, we do the following:
– Newsletter:With your consent, we will use your personal data, preferences and transaction details to inform you by e-mail, internet, telephone and/or social media about relevant products and services, including personalised offers, discounts, etc. Of course you can withdraw this consent at any time.
– Webpush notifications: depending on your browsing, you can receive, with your prior consent, notifications about our offers, news, your wish list and your shopping cart. Of course you can withdraw this consent at any time.
– Operation of CCTV Systems:In order to protect our customers, premises, assets and partners from crime, we operate a CCTV system in our physical store that records images for security. If we detect any criminal activity or alleged criminal activity through the use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this Data for the purposes of preventing or detecting illegal acts. Our goal is to protect our customers, employees and partners from criminal activity.
– Processing of payments to prevent fraudulent transactions
– To send you communications required by law or necessary to inform you of changes to the services we provide to you. For example, updates to these privacy notices, product recall notices and legally required information about your orders. These service messages will not include advertising content and will not require prior consent when sent by email or text message (SMS). If we do not use your personal data for these purposes, we cannot comply with our legal obligations.
We retain your Personal Data for as long as necessary to fulfil the purposes set out in these Terms (unless a longer retention period is required by applicable law). Generally this means that we will retain your Personal Data for as long as you have an account with our Company. With respect to your Personal Data related to product purchases, we retain this data for a longer period in order to comply with our legal obligations (such as tax and trade legislation and for warranty purposes).At the end of this retention period, your data will be deleted completely or anonymised, for example by aggregating it with other data, so that it can be used in an unidentifiable way for statistical analysis and business planning.
We are committed to safeguarding your Personal Data and, recognizing the importance of the security of your Personal Data, we have taken all appropriate organizational and technical measures to ensure the security and protection of your Data from any form of accidental or unlawful processing. We use the most modern and advanced methods to ensure maximum safety.
In addition, the information used to identify you as an account user is two: the Username and the Personal Secret Security Code (Password). Each time you enter your details, you are given access to your personal account. This process is achieved safely through encryption during their transfer to the internet and the Company’s servers. In the same way, you are given the opportunity to change your Personal Security Password as often as you wish. After entering the desired code, the new code is encoded and stored in the Company’s systems. For this reason, the only person who knows your password is you, and you are solely responsible for maintaining the secrecy of the password from third parties.
These measures shall be reviewed and amended when necessary.
You have the right of access to your personal data, i.e. you have the right to be informed by us about the processing of your Data. Furthermore, you have the right to correct inaccurate personal data and if you find that there is an error in your Data, you can submit a request to us to correct it (e.g. correction of your name or update of a change of address). You also have the right to erasure/right to be forgotten, i.e. you can ask us to erase your data if it is no longer necessary for the above mentioned processing purposes or you wish to withdraw your consent in case this is the only legitimate basis. You also have the right of portability of your Data, i.e. you can ask us to receive in a readable form the Data you have provided or ask us to transfer them to another controller, the right to restrict processing, i.e. you can ask us to restrict the processing of your Data for as long as your objections to the processing are pending and finally, the right to object and withdraw consent to the processing of your Data.
In order to exercise your rights, you can submit a request to the above postal address of the Company or to its e-mail address entitled “Exercise of Rights” and we will examine it and reply to you as soon as possible.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under these terms.
We will respond to your Requests free of charge without delay, and in any case within (1) one (1) month of receiving your request. However, if your Request is complex or there are a large number of Requests, we will inform you within the month if we need to obtain an extension of another (2) two months within which we will respond to you.
If your Requests are manifestly unfounded or excessive, in particular due to their repetitive nature, the Company may impose a reasonable fee, taking into account the costs of providing the information or performing the requested action, or refuse to follow up on the Request.
The applicable law is Greek law, as formulated in accordance with the General Data Protection Regulation 2016/679/EU, and in general the applicable national and European legislative and regulatory framework for the protection of personal data.
The competent courts for any disputes arising in relation to your Data are the Courts of Kefalonia.

8. Dispute resolution:
Visitors of the www.aquamare.gr Online Store automatically agree that these Terms of Use are subject to the laws of the Greek State regarding any dispute that may arise between the users and the www.aquamare.gr Online Store, and consequently the Company.
Any dispute related in any way to the use of the www.aquamare.gr Online Store or to the products or services sold through it, will first be attempted to be resolved out of court. In the event of failure to reach such a resolution, disputes and related issues will be resolved in the competent Courts of Athens.

In accordance with Directive 2013/11/EC, which was incorporated in Greece by means of Directive 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the single pan-European platform for electronic dispute resolution (platform EDR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

Cookies Policy

1. What are cookies?

“Cookies” are small pieces of text files that are stored in the User’s browser when visiting a website. The information stored on the User’s computer may contain information such as the pages visited, the date and time of the visit and a random and unique number identifying the User. Under no circumstances do cookies contain personal information or information that would allow anyone to contact the website visitor by telephone, e-mail, etc. In addition, by using cookies there is no access to documents or files on your computer.

By using this, the Site is able to store useful information about the User’s browsing on the Site, as well as read this information to provide the User with a unified browsing experience.

In addition, cookies help us to monitor the performance and traffic of our website, improving its presentation and content according to the preferences of our visitors.

2. Which cookies do we use on our Site?

We use cookies on our Sites to manage login sessions, to provide personalised web pages and to tailor advertising and other content to reflect your specific needs and interests. Cookies may also be used to compile anonymous, aggregated statistics that allow us to understand how the public uses our Sites and help us to improve the structure and content of our Sites. We cannot verify your personal identity from this information. You can modify your browser settings to reject some or all cookies, except those that are strictly necessary. You should be aware that some features are only available through the use of cookies and if you choose to reject cookies, these features may not be available. In general, there are the following categories of cookies used on our Sites.

    • Necessary cookies

Necessary, otherwise absolutely necessary cookies are essential for the proper functioning of our Sites, allow you to browse and use their functions, such as access to secure areas or use of the shopping cart. These cookies do not recognise your individual identity. Without these cookies, we cannot provide effective operation of our Sites.

    • Functionality Cookies (Preferences)

These cookies allow the Sites to remember user choices such as user name, language or region in order to provide improved and personalized features. They can also be used to provide services requested by the user, such as viewing videos or using social media. The information collected by these cookies may become anonymous and it is not possible to track browsing activity on other websites. If you do not accept these cookies, the performance and functionality of the Sites may be affected and your access to its content may be restricted.

    • Performance Cookies (Statistics)

These cookies collect information about how visitors use our Sites, for example, which pages they visit most often and whether they receive error messages from websites. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used exclusively to improve the performance of a website.

    • Marketing cookies

These cookies are used to provide content that best suits you and your interests. They can be used to send targeted advertising/offers, limit advertising impressions or measure the effectiveness of an advertising campaign. We may use these cookies to remember the websites you have visited in order to determine which online marketing channels are most effective and allow us to reward external websites and partners who referred you to us.

3. How to control cookies?

It is at your discretion to revoke your consent or object to the use of cookies on your computer or device, to control and/or delete cookies at any time.

4. Where can you find more information about the general use of cookies?

More information about the general use of cookies, and the methods of blocking or restricting them, can be found at //cookiepedia.co.uk/all-about-cookies and //www.allaboutcookies.org/.

In case you wish to enable or disable the use of cookies from your browser settings, you can visit the following websites and be informed about the necessary actions you need to take.

We encourage you to periodically read this Policy to know how your Data is protected.